Personal data protection
At DRIVO Car Rental, we respect your privacy and are committed to protecting your personal information. We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR – EU Regulation 2016/679) where applicable.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it, and the rights you have regarding your personal data.
If you would like to know what personal information we hold about you or wish to exercise your privacy rights, please contact us using the details provided at the end of this policy.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any significant updates will be communicated through our website or by other appropriate means. We encourage you to review this policy regularly.
Why We Collect Your Information
DRIVO Car Rental only collects personal information that is necessary to provide our services, comply with legal obligations, and protect both our customers and our business.
Your information may be used to:
- Process vehicle reservations.
- Prepare and manage rental agreements.
- Process payments and security deposits.
- Issue invoices and receipts.
- Verify your identity and driving eligibility.
- Respond to customer inquiries, complaints, and claims.
- Prevent fraud and enhance security.
- Send promotional offers and marketing communications, only where you have provided your consent.
Information We Collect
When You Make a Reservation
To complete your booking, we may request:
- Full name
- Residential address
- Telephone number
- Email address
When You Rent a Vehicle
To complete the rental agreement, we may collect:
- Full name
- Address and city
- Date of birth
- Passport or National ID information
- Driver's licence information
- Credit card details
- Telephone number
- Email address
- Copies of your identification documents and driver's licence where required by law or for security purposes.
When You Contact Us
If you submit an inquiry, complaint or claim, we may collect:
- Full name
- Contact details
- Reservation or rental information
- Identification details where necessary to verify your request.
How We Collect Your Information
We collect personal information in several ways:
- Directly from you when making a reservation, signing a rental agreement or contacting our team.
- Through our website, including the use of cookies and similar technologies. Please refer to our Cookie Policy for more information.
- Through travel agencies, online booking platforms, brokers, or business partners with whom you make your reservation.
Whenever possible, we will clearly explain which information is required before you use our services.
How We Protect Your Information
Protecting your personal information is a priority for DRIVO Car Rental.
We implement appropriate technical and organizational security measures, including:
- Secure storage of personal information.
- Encryption of sensitive data where appropriate.
- Restricted employee access based on business needs.
- Regular security reviews and system updates.
- Monitoring of third-party providers that process information on our behalf.
Our security procedures are reviewed regularly to maintain a high level of protection.
Sharing Your Information
DRIVO Car Rental does not sell your personal information.
Your data may only be shared when necessary, including:
- With government authorities or law enforcement agencies when required by applicable law.
- With trusted business partners, reservation platforms, payment providers, insurers, roadside assistance providers, or other service providers involved in delivering our services.
- To protect DRIVO Car Rental against fraud, legal claims, or misuse of our services.
All third parties processing personal information on our behalf are required to maintain appropriate confidentiality and security standards.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our contractual rights.
If processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
Information related to legal disputes, unpaid balances, insurance claims, or regulatory obligations may be retained until those matters are fully resolved or until the legally required retention period expires.
Your Privacy Rights
Depending on applicable data protection laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally applicable.
- Object to certain types of data processing.
- Withdraw your consent for marketing communications at any time.
- Receive your information in a portable, machine-readable format.
- Request restriction of processing in specific circumstances.
- Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.
Preventing Misuse
To protect both our customers and our business, DRIVO Car Rental reserves the right to refuse requests that are clearly excessive, repetitive, or unfounded, or to charge a reasonable administrative fee where permitted by applicable law.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact our Customer Care Team:
DRIVO Car Rental
Email: customercare@drivocarrental.com