Welcome to the DRIVO Car Rental website.

Please read these Terms of Use carefully before accessing or using our website, mobile application, or any related online services. These Terms govern your use of the DRIVO Car Rental digital platforms and may affect your legal rights, including provisions relating to dispute resolution, limitation of liability, and other important legal matters.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. If you do not agree with any part of these Terms, please do not access or use our website or services.

Please also review our Privacy Policy, which explains how we collect, process, and protect your personal information.

1. ABOUT THESE TERMS

1.1 Definitions

For the purposes of these Terms of Use, the following definitions apply:

"DRIVO Car Rental," "DRIVO," "we," "our," or "us" refers to DRIVO Car Rental, its parent companies, subsidiaries, affiliates, franchise partners, officers, directors, employees, contractors, licensors, service providers, and authorized representatives.

"Website" refers to the official DRIVO Car Rental website and any associated webpages, online booking systems, customer portals, or digital services operated by DRIVO Car Rental.

"App" refers to any mobile application developed or operated by DRIVO Car Rental, including all current and future versions, together with their features, services, and content.

"User," "Customer," or "You" refers to any individual or legal entity accessing, browsing, or using the Website or App.

1.2 Acceptance of These Terms

Your access to and use of the Website is subject to these Terms of Use, our Privacy Policy, Cookie Policy, and any additional policies or notices published on the Website.

Certain services or promotions offered by DRIVO Car Rental may be governed by additional terms and conditions. Where such additional terms apply, they will form part of these Terms of Use. If any conflict exists between these Terms and any specific service terms, the specific service terms shall prevail for that service.

1.3 Changes to These Terms

DRIVO Car Rental reserves the right to modify, update, or replace these Terms of Use at any time without prior notice.

Whenever changes are made, the updated version will be published on this Website together with a revised Effective Date.

By continuing to access or use the Website after any modifications become effective, you agree to be bound by the revised Terms.

2. ABOUT THE WEBSITE

2.1 License to Use

Subject to your compliance with these Terms, DRIVO Car Rental grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Website and any official DRIVO mobile application solely for your personal and lawful use.

This licence does not transfer any ownership rights or intellectual property rights relating to the Website or its content.

2.2 App Requirements

To use certain services available through the DRIVO mobile application, you may be required to:

• Have an active internet connection.
• Download and install the latest version of the application.
• Maintain accurate and up-to-date account information.
• Keep your login credentials secure.
• Ensure your device meets the minimum technical requirements necessary for proper operation.

Failure to satisfy these requirements may prevent access to some or all services.

2.3 Website Updates

DRIVO Car Rental continuously improves its digital services.

We reserve the right to modify, suspend, replace, discontinue, or update any part of the Website or App, including its content, functionality, booking engine, customer portal, or other services, at any time and without prior notice.

Updates may include new features, bug fixes, security improvements, design modifications, or performance enhancements.

You acknowledge that DRIVO Car Rental is under no obligation to continue providing any specific feature or functionality and shall not be liable for any interruption resulting from maintenance, updates, or service modifications.

2.4 International Access

DRIVO Car Rental's Website may be accessed from different countries around the world.

Users accessing the Website from outside the country in which DRIVO Car Rental operates remain solely responsible for ensuring that their use of the Website complies with all applicable local laws and regulations.

If accessing or using this Website is prohibited under the laws of your jurisdiction, you must immediately discontinue its use.

3. FEES AND PAYMENT

3.1 Payment Responsibilities

You are responsible for providing DRIVO Car Rental with valid payment information when making a reservation or renting a vehicle.

By confirming a booking, you authorize DRIVO Car Rental to charge the applicable rental fees, optional extras, security deposits, penalties, and any additional charges arising under the Rental Agreement.

All payment information provided must be accurate, valid, and belong to the person completing the reservation or to an authorized cardholder.

Failure to provide valid payment details may result in the cancellation of your reservation or refusal to release the rental vehicle.

Payment information is processed securely through our authorized payment service providers in accordance with our Privacy Policy.

3.2 Third-Party Charges

You are solely responsible for any costs associated with accessing or using our Website or Mobile Application, including but not limited to:

• Mobile data charges
• Internet service provider fees
• SMS or messaging charges
• Roaming charges
• Device-related costs

DRIVO Car Rental shall not be responsible for any charges imposed by your telecommunications provider or any third party.

4. USER CONDUCT

DRIVO Car Rental is committed to providing a safe, secure, and reliable online experience for all users.

By accessing our Website or Mobile Application, you agree to use our services lawfully, responsibly, and respectfully.

You agree not to:

• Impersonate another individual or organization.
• Provide false or misleading information.
• Use another person's account without authorization.
• Interfere with the operation or security of the Website.
• Attempt unauthorized access to our systems or servers.
• Upload or distribute viruses, malware, or harmful software.
• Use automated software, bots, crawlers, spiders, or scraping tools without our prior written permission.
• Copy, reproduce, distribute, or commercially exploit Website content without authorization.
• Use the Website for unlawful, fraudulent, abusive, or misleading purposes.
• Attempt to reverse engineer, decompile, or otherwise interfere with the Website or Mobile Application.
• Violate the intellectual property rights of DRIVO Car Rental or any third party.

Any misuse of the Website may result in suspension or permanent termination of your access and may also lead to legal action where appropriate.

4.1 User Accounts

If you create an account with DRIVO Car Rental, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately if you suspect unauthorized access to your account.

DRIVO Car Rental reserves the right to suspend or terminate accounts involved in fraudulent activity or violations of these Terms.

5. PRIVACY

Your privacy is important to us.

DRIVO Car Rental collects and processes personal information only as described in our Privacy Policy and in accordance with applicable data protection laws.

By using our Website or Mobile Application, you acknowledge that certain information may be collected to:

• Process reservations.
• Manage your customer account.
• Improve our services.
• Enhance Website performance.
• Detect fraud and unauthorized activity.
• Comply with legal obligations.

Please refer to our Privacy Policy for detailed information regarding how your personal data is collected, stored, processed, and protected.

5.1 Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors interact with our services.

Cookies may be used for purposes including:

• Website functionality.
• Booking management.
• Security.
• Performance analysis.
• Personalized content.
• Marketing, where legally permitted.

You may manage your cookie preferences through your browser settings or our Cookie Consent Manager. Disabling certain cookies may affect the functionality of some parts of the Website.

For more information, please review our Cookie Policy.

5.2 Data Security

DRIVO Car Rental applies appropriate technical and organizational measures designed to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

While no internet-based system can guarantee absolute security, we continuously monitor and improve our security procedures to protect customer data.

5.3 Communications

By creating an account or making a reservation, you agree that DRIVO Car Rental may contact you regarding:

• Reservation confirmations.
• Rental reminders.
• Payment notifications.
• Vehicle collection instructions.
• Customer support matters.
• Service updates.

Where you have provided consent, we may also send promotional offers, marketing communications, and information about new services. You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting Customer Care.

6. INTELLECTUAL PROPERTY

6.1 Ownership of Website Content

The Website, Mobile Application, and all content made available by DRIVO Car Rental are the exclusive property of DRIVO Car Rental or its licensors and are protected by applicable copyright, trademark, patent, database, and other intellectual property laws.

This includes, but is not limited to:

• Text and written content
• Logos and trademarks
• Brand names
• Images and graphics
• Icons
• Videos and animations
• Software and source code
• User interface designs
• Booking systems
• Website layout
• Databases
• Marketing materials

Nothing contained on this Website grants you any ownership rights or licenses to use DRIVO Car Rental's intellectual property except as expressly provided in these Terms.

6.2 Permitted Use

You may access and use the Website solely for your personal, non-commercial purposes related to researching, booking, and managing vehicle rentals.

You may not, without the prior written consent of DRIVO Car Rental:

• Copy, reproduce, or duplicate Website content.
• Modify or create derivative works.
• Republish or redistribute Website materials.
• Sell or commercially exploit Website content.
• Remove copyright or trademark notices.
• Use DRIVO trademarks, logos, or branding for commercial purposes.
• Incorporate any part of the Website into another website or application.

Unauthorized use may violate applicable intellectual property laws and may result in legal action.

6.3 Trademarks

The DRIVO name, logo, branding, slogans, graphics, and all related trademarks are the exclusive property of DRIVO Car Rental or its licensors.

Nothing contained within the Website grants any right to use these trademarks without prior written authorization.

6.4 Copyright

All Website content is protected by international copyright laws.

Except where expressly permitted by law, no part of this Website may be copied, reproduced, distributed, displayed, transmitted, or stored without the prior written permission of DRIVO Car Rental.

6.5 User Feedback

We welcome comments, suggestions, and ideas that help us improve our products and services.

If you voluntarily submit feedback to DRIVO Car Rental, including suggestions for improvements, new features, business ideas, or other recommendations, you acknowledge and agree that:

• Your feedback is provided voluntarily.
• Your feedback is not confidential.
• DRIVO Car Rental may use, modify, publish, reproduce, and implement your feedback without restriction.
• You will not be entitled to compensation, royalties, or ownership rights arising from the use of your feedback.

7. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites, applications, or external services for your convenience.

These third-party websites are not owned or controlled by DRIVO Car Rental.

Accordingly, DRIVO Car Rental:

• Does not endorse third-party content.
• Is not responsible for the accuracy of information provided by third parties.
• Is not liable for products or services offered by external websites.
• Has no responsibility for the privacy practices of third-party websites.

You access third-party websites entirely at your own risk.

7.1 Third-Party Booking Platforms

Reservations made through travel agencies, online travel agencies (OTAs), brokers, affiliates, or partner websites remain subject to the specific booking conditions of those providers in addition to these Terms of Use.

Where any inconsistency exists, the booking conditions applicable to your reservation may take precedence for matters relating specifically to your booking.

7.2 Mobile Application Stores

The DRIVO Mobile Application may be available through third-party application stores, including but not limited to:

• Apple App Store
• Google Play Store
• Huawei AppGallery
• Other authorized application marketplaces

When downloading or using the App, you must also comply with the applicable terms and conditions of the relevant app store.

DRIVO Car Rental is solely responsible for the operation and maintenance of the Mobile Application.

Apple, Google, Huawei, and other application store operators are not responsible for the content, functionality, customer support, or operation of the DRIVO Mobile Application except where required by applicable law.

7.3 Third-Party Services

Certain Website features may rely on trusted third-party providers, including:

• Payment gateways
• Mapping services
• Identity verification services
• Customer support platforms
• Analytics providers
• Marketing tools

Your use of these services may also be subject to the privacy policies and terms of those providers.

DRIVO Car Rental is not responsible for interruptions, failures, or errors caused by third-party service providers beyond our reasonable control.

8. DISCLAIMER OF WARRANTIES

8.1 Website Availability

The DRIVO Car Rental Website, Mobile Application, and all related digital services are provided on an "as is" and "as available" basis.

While we strive to ensure that our Website operates efficiently and that the information displayed is accurate and up to date, DRIVO Car Rental does not guarantee that:

• The Website will always be available without interruption.
• The Website will be free from technical errors or defects.
• All information published is complete, accurate, or current at all times.
• The Website or its servers will be free from viruses, malware, or other harmful components.

We reserve the right to modify, suspend, or discontinue any part of the Website, Mobile Application, or online services at any time without prior notice.

8.2 No Warranty

To the maximum extent permitted by applicable law, DRIVO Car Rental expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability
• Accuracy of information

Your use of the Website is entirely at your own risk.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, DRIVO Car Rental, its affiliates, franchise partners, employees, officers, directors, licensors, suppliers, and service providers shall not be liable for any direct, indirect, incidental, consequential, exemplary, special, or punitive damages arising from or related to:

• Your access to or use of the Website.
• Your inability to access the Website.
• Errors, omissions, or inaccuracies contained on the Website.
• Service interruptions.
• Data loss.
• System failures.
• Unauthorized access to your information.
• Malware or other harmful software.
• Any third-party websites or services linked from our Website.

This limitation applies regardless of the legal theory under which the claim is brought, including contract, negligence, tort, strict liability, or otherwise.

Where applicable law does not permit certain exclusions or limitations of liability, such limitations shall apply only to the maximum extent permitted by law.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless DRIVO Car Rental, its parent companies, subsidiaries, affiliates, franchisees, officers, directors, employees, contractors, licensors, suppliers, and business partners from and against any claims, liabilities, damages, losses, expenses, legal fees, or costs arising from:

• Your breach of these Terms.
• Your misuse of the Website.
• Your violation of applicable laws or regulations.
• Your infringement of any third-party rights.
• Any content submitted by you through the Website or Mobile Application.

This obligation survives the termination of your use of the Website.

11. GOVERNING LAW

These Terms of Use shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which the relevant DRIVO Car Rental rental agreement is concluded, unless mandatory consumer protection laws require otherwise.

Any disputes arising from these Terms shall be submitted to the competent courts of that jurisdiction unless the parties agree to an alternative dispute resolution procedure where permitted by law.

12. GENERAL PROVISIONS

12.1 Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms.

The remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

12.2 Waiver

Failure by DRIVO Car Rental to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available under these Terms or applicable law.

Any waiver shall only be effective if made in writing by an authorized representative of DRIVO Car Rental.

12.3 Entire Agreement

These Terms of Use, together with our:

• Privacy Policy
• Cookie Policy
• Rental Terms and Conditions
• Any additional policies referenced on the Website

constitute the entire agreement between you and DRIVO Car Rental regarding your use of the Website and supersede all previous agreements, understandings, or communications relating to the Website.

12.4 Updates

DRIVO Car Rental may revise these Terms of Use at any time.

Updated versions will become effective immediately upon publication on the Website unless otherwise stated.

Your continued use of the Website after any changes have been published constitutes your acceptance of the revised Terms.

13. CONTACT US

If you have any questions regarding these Terms of Use or wish to contact us concerning any legal matter relating to the Website, please contact our Customer Care Team.

DRIVO Car Rental

Customer Care Email: customercare@drivocarrental.com

Website: www.drivocarrental.com

Alternatively, you may contact the DRIVO Car Rental office or franchise location where your reservation or rental was made.

We are committed to providing prompt assistance and will make every reasonable effort to respond to your inquiry as quickly as possible.

Union LLD
state of Delaware is 651 N Broad St, Suite 201, in the
city of Middletown, zip code 19709, and county of New Castle, USA